Terms and Conditions
These Terms and Conditions ('Terms') constitute a legally binding agreement between you ('Player', 'you') and Parimatch Tech Ltd ('Parimatch', 'we', 'us', 'our'), the operator of the Parimatch brand available at https://ca.parimatch.com. By creating an account, accessing the platform, or placing any wager or casino bet through our services, you confirm that you have read, understood, and agreed to be bound by these Terms in full. If you do not agree with any part of these Terms, you must not register for or use the Parimatch platform. We recommend reviewing this page periodically, as the Terms may be updated from time to time to reflect changes in our services, applicable law, or licensing requirements.
1. Operator Information and Licensing
Parimatch is operated under the corporate name Parimatch Tech Ltd. The platform is authorised and regulated under a Curaçao eGaming licence, number 8048/JAZ, issued and supervised by the Curaçao Gaming Control Board. This licence permits Parimatch Tech Ltd to offer online sports betting, casino, and live casino services to eligible players, subject to compliance with applicable regulatory standards. Details of our licence and regulatory status are available on request through our support channels listed at https://ca.parimatch.com/support.
2. Eligibility and Account Registration
Access to Parimatch is restricted to individuals who are at least 18 years of age or the legal age of majority in their jurisdiction, whichever is higher. By registering an account, you represent and warrant that you meet this age requirement, that you are legally permitted to participate in online gambling in your country of residence, and that all information provided during registration is accurate, current, and complete. Each player may hold only one account. Parimatch reserves the right to request identity verification (KYC) documentation, including proof of identity and proof of address, before allowing withdrawals or continued use of the account, in accordance with our verification procedures at https://ca.parimatch.com/my-account/kyc.
3. Player Conduct and Account Responsibility
You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, including where two-factor authentication or biometric login is enabled. You agree not to use the platform for any fraudulent, unlawful, or abusive purpose, including but not limited to bonus abuse, collusion, the use of prohibited software, or attempts to circumvent our responsible gambling controls. Parimatch reserves the right to suspend, restrict, or close any account where a breach of these Terms, suspected fraud, or irregular betting patterns are identified, pending investigation.
4. Bonuses and Promotions
Any bonuses, free spins, cashback, or promotional offers made available on the platform are subject to their own specific terms, including wagering requirements, minimum deposit thresholds, eligible games, and expiry periods, as published on our Promotions page. General eligibility, fairness, and anti-abuse provisions set out in these Terms apply to all promotional activity in addition to any offer-specific conditions.
5. Security and Protection of Player Funds
Parimatch employs 256-bit SSL encryption (TLS 1.2/1.3) to protect data transmitted through the platform. Player funds are held in accounts separate from the company's operating funds. All random number generators used in casino and instant games are independently certified to ensure fairness and compliance with applicable gaming standards. While we take reasonable technical and organisational measures to safeguard your data and funds, you acknowledge that no system can guarantee absolute security, and you agree to take appropriate precautions to protect your own account credentials.
6. Responsible Gambling
Parimatch is committed to promoting responsible gambling and provides a range of tools to help players manage their activity, including deposit limits, loss limits, bet limits, time limits, self-exclusion, and temporary cool-off periods. These tools are accessible via your account settings and are described in detail at https://ca.parimatch.com/principles-responsible-gambling. We work with recognised organisations, including GamCare, BeGambleAware, and Gambling Therapy, to support players who may be experiencing difficulties related to gambling. If you feel your gambling is becoming a concern, we encourage you to make use of these tools or seek independent support.
7. Limitation of Liability
To the fullest extent permitted by applicable law, Parimatch shall not be liable for any indirect, incidental, or consequential losses arising from your use of the platform, including but not limited to losses resulting from technical failures, internet connectivity issues, or unauthorised access to your account that was not attributable to our negligence. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
8. Amendments to These Terms
Parimatch reserves the right to amend, update, or modify these Terms at any time to reflect changes in our services, licensing obligations, or applicable law. Material changes will be communicated through the platform or by email where appropriate. Continued use of your account following any such amendment constitutes your acceptance of the revised Terms.
9. Contact and Support
For any questions regarding these Terms, your account, or our services, our support team is available 24/7 via live chat and email at [email protected]. Live chat enquiries typically receive a response within 5 minutes, while email enquiries are answered within 24 hours. A full knowledge base and FAQ section is also available at https://ca.parimatch.com/support.