Responsible Gambling

Our Commitment to Responsible Gambling

As a licensed operator regulated by the Curaçao Gaming Control Board, Parimatch adheres to strict standards of fairness, transparency, and player protection. We believe that responsible gambling is a shared responsibility between the operator and the player, and we provide the tools, information, and support necessary to help our customers make informed decisions about their gambling activity.

Age Verification and Eligibility

Access to Parimatch services is strictly limited to individuals who are 18 years of age or older, in accordance with applicable licensing requirements. We employ identity verification and Know Your Customer (KYC) procedures to confirm the age and identity of all registered users before allowing withdrawals or continued account use. Parimatch reserves the right to suspend or close any account where there is reasonable suspicion that the account holder is underage.

Tools to Help You Stay in Control

Parimatch provides a range of responsible gambling tools that allow players to set boundaries on their gambling activity in line with their personal circumstances and budget. These tools are available directly through your account settings and can be adjusted at any time, subject to standard cooling-off periods for increasing limits.

• Deposit limits — restrict the amount you can deposit over a defined period
• Loss limits — set a maximum amount you are willing to lose
• Bet limits — cap the maximum stake per wager
• Time limits — control the duration of your gaming sessions
• Self-exclusion — temporarily or permanently restrict access to your account
• Cool-off periods — take a short break from gambling activity

Self-Exclusion and Cool-Off Periods

Players who feel they need a break from gambling can request a cool-off period or a self-exclusion, ranging from a short pause to a permanent restriction from the platform. Once activated, these measures cannot be reversed before the selected period has elapsed, ensuring the protective effect of the tool is preserved. Players seeking to self-exclude or adjust their limits can do so through the responsible gambling section of their account.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or experience. Common warning signs include spending more time or money on gambling than intended, chasing losses, gambling to escape stress or negative emotions, and neglecting personal, professional, or financial responsibilities as a result of gambling activity. If you recognise any of these patterns in yourself or someone you know, we encourage you to make use of the tools available on this platform and to seek independent support.

Independent Support Organisations

Parimatch works alongside independent, specialist organisations that provide free and confidential advice, support, and treatment for individuals affected by problem gambling. We encourage anyone who is concerned about their gambling behaviour, or that of a family member or friend, to contact one of the following organisations.

• GamCare — advice, information, and support for anyone affected by gambling harm
• BeGambleAware — information and signposting to treatment and support services
• Gambling Therapy — free confidential support for players and their families worldwide

Account Security and Player Fund Protection

Parimatch employs SSL 256-bit encryption (TLS 1.2 / 1.3) to protect the confidentiality of personal and financial data transmitted through our platform. Player funds are held in accounts that are kept separate from the Company's operational funds, providing an additional layer of protection for our customers. All games offered on the platform are subject to independent certification of their random number generation (RNG), ensuring fair and verifiable outcomes.

Contact and Support

If you have any questions regarding this Responsible Gambling Policy, or if you would like assistance activating any of the tools described above, our support team is available 24/7 via live chat or by email at [email protected]. Full details of our responsible gambling tools and policies are also available on our dedicated support pages.