Privacy Policy
Parimatch Tech Ltd ('Parimatch', 'the Company', 'we', 'us' or 'our') is committed to protecting the privacy and personal data of every visitor and registered user of our platform. This Privacy Policy explains what personal information we collect, why we collect it, how it is used, stored and safeguarded, and what rights you have in relation to your data. This Policy applies to all users accessing our services, including those located in Poland, and should be read alongside our Terms and Conditions and Responsible Gambling Policy. By registering an account or otherwise using our services, you acknowledge that you have read and understood the practices described below.
1. Who We Are
The platform is operated by Parimatch Tech Ltd, a company founded in 1994 and licensed and regulated by the Curaçao Gaming Control Board under license number 8048/JAZ. As the data controller, Parimatch Tech Ltd is responsible for determining the purposes and means of processing personal data collected through the website and mobile applications. Our license permits us to offer sports betting and casino gaming services, and our data-handling practices are designed to meet the standards required of a licensed gaming operator.
2. Information We Collect
We collect information that you provide directly when creating and maintaining your account, such as your name, date of birth, email address, phone number, residential address, and payment or identification details submitted for verification purposes. We may also automatically collect technical information, including your IP address, device type, browser type, language settings, and activity logs relating to your use of the platform, in order to operate the service securely and prevent fraud.
3. How We Use Your Data
Personal data is processed to open and administer your account, verify your identity in line with know-your-customer (KYC) obligations, process deposits and withdrawals, provide customer support, detect and prevent fraud or money laundering, comply with legal and regulatory requirements, and, where you have consented, to send you marketing communications about promotions and offers. We do not process more data than is necessary for these purposes.
4. Data Security
We apply industry-standard technical and organisational measures to protect your personal data. All data transmitted through our platform is encrypted using SSL 256-bit technology (TLS 1.2 / 1.3). Player funds are held in accounts segregated from the Company's operational funds, and access to personal data within our systems is restricted to authorised personnel on a need-to-know basis. Despite these safeguards, no method of transmission or storage is completely secure, and we encourage users to protect their own account credentials.
5. Your Rights
Depending on applicable law, you may have the right to request access to the personal data we hold about you, to request correction of inaccurate data, to request deletion of your data where permitted, to object to or restrict certain processing, and to withdraw consent to marketing communications at any time. Requests can be submitted through your account settings or by contacting our support team using the details below. We may need to verify your identity before actioning certain requests.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to remember your preferences, keep you securely logged in, analyse site performance, and personalise the content and offers shown to you. You can manage or disable cookies through your browser settings, although doing so may affect certain features of the platform.
7. Data Retention
We retain personal data for as long as your account remains active and for a further period thereafter as required to comply with our legal, regulatory, tax, accounting, and anti-money-laundering obligations, or to resolve disputes and enforce our agreements. When data is no longer required, it is securely deleted or anonymised.
8. International Data Transfers
As an international operator, Parimatch Tech Ltd may transfer personal data to service providers, payment processors, and regulatory bodies located outside your country of residence, including outside the European Economic Area. Where such transfers occur, we take reasonable steps to ensure an adequate level of protection consistent with this Policy.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise any of your data protection rights, please contact our support team at [email protected], or use the live chat available 24/7 on our platform. Our live chat team typically responds within 5 minutes, and email enquiries are answered within 24 hours.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices or applicable law. Any material changes will be communicated through the platform or by email, and the updated Policy will state the date of its most recent revision. Continued use of the service after such updates constitutes acceptance of the revised Policy.